South Shore: Regional dispatch center wraps up first year but continues to tackle problems

The South Shore Regional Emergency Dispatch Center has been open for nearly a year now but they’re still working out some of their problems.

The Executive Board of the regional dispatch center is comprised of the town administrators and managers of the four towns in the dispatch center: Hingham, Hull, Norwell, and Cohasset. During their last meeting, they entered into executive session for the “consideration of complaints against and/or discipline of an employee”.

Hingham’s Town Administrator, Ted Alexiades, was unable to comment on what was discussed or who the employee is but he recognizes that dispatchers have faced major changes by moving into a regional center, “It’s been a difficult year for everybody involved. You know, the birth of something is a difficult experience regardless of where it is. So the employees in the center, I’m grateful for them–for the efforts they’ve put in in these trying times.”

Cohasset moved into the center in August and was the last town to do so. Al Wallace, who’s the Executive Director of the regional dispatch center, says the dispatchers are trying to learn the roads and neighborhoods in each town, “The Cohasset people are finishing up, what we call, their cross-training. They knew Cohasset very well but now they’ve finished learning Hingham, and they’ve finished learning Hull and Norwell and that’s going very well.”

But even with dispatchers still being trained, the South Shore Regional Emergency Dispatch Center and the Hingham Fire Department recently won an award for “outstanding team response” for properly reacting to a motor vehicle accident.

“The caliber of the employees that we have in the regional dispatch is outstanding and their skill levels are now coming through terrifically with the new technology we have. Most important part of this whole process is that the public is being served at increasingly better levels,” says Alexiades



About Trisha McNeilly

With a Bachelor’s Degree in American Studies from the University of Massachusetts-Boston under her belt, Trisha McNeilly joins us full-time as a general assignment and breaking news reporter having previously interned for WBZ-1030 AM in Boston. A South Shore resident her whole life, McNeilly grew up in Pembroke and is 22-years old.