Braintree: MBTA gets earful from dissatisfied riders at fare hike forum

The MBTA is gathering input from the public, before the state department of transportation votes May 14 on their proposal to increase fares 5% across the board, on all modes of public transportation.

Officials listened as riders heaped derision on the T for everything from dirty train stations, to rude operators, to unreliable service.

Laurie from Quincy rides the T every day on buses, subways and the commuter rail and she’s not happy with the service, or the proposed fare increases.

“They’re not on time. The stations are dirty. The people are rude. The employees of the T are rude! It drives me crazy!

You push the stop button and then they go by your stop. You say, ‘Excuse me, you missed my stop,’ and they swear at you! Not professional. The quality of service is substandard, and the prices are going up. Which service industry does that?”

Director of MBTA Development Joe Cosgrove doesn’t deny the T has issues when it comes to management and accountability.

“It’s getting competition, getting more accountability within the system. I know Dr. Scott, our general manager, has been very strong on training, workforce development and management accountability, dealing with the customer courtesy issues”

The MBTA plans to increase fares by a small amount every 2 to 3 years.

If approved, the fares hikes will go into effect July 1st.

The T is $569 million in debt – the largest of any transit agency in the country.


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About John Penny

John Penny is a town news reporter at WATD. He primarily covers stories in the towns of Marshfield, Cohasset, Scituate, Norwell, Hingham, Abington and Quincy.